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crankyjimmy's avatar
crankyjimmy
Tuning in
12 months ago

Re: When is an offer not an offer?

Can anybody give me an answer? In the last week I have received 2 offers to "renew now and save Choose this deal and keep your current Virgin Media plan without losing anything, I have seen in this forum some people have accepted similar offers only to find either TNT Sports or second tv boxes are missing off new contracts, I have phoned Virgin twice to ask if I accepted this offer, would I keep my TNT Sports, one lady said she did not know, the other said she didn't think so, but I could take the offer, but then cancel if Sports missing, not ideal, the offer itself is OK and I would like to accept, but can do without the hassle, my contract ends in 5 weeks.

3 Replies

  • Nathan_B's avatar
    Nathan_B
    Icon for Forum Team rankForum Team
    12 months ago

    Hi there crankyjimmy 👋 Welcome back to our forum and thanks for your post 😊

    Sorry to see there's been some confusion as to whether some elements are included or not. For clarification of what's included it would be best to check the pre contract documents that are sent as these will show exactly what is/isn't included. Any discrepancies can then be corrected.

    Regards

    Nathan
     

    • crankyjimmy's avatar
      crankyjimmy
      Tuning in
      12 months ago

      Hi Nathan

      Thanks for suggesting i check out a pre contract, done that and it clearly shows TNT sports 

      M500 Broadband

      TV
       Mixit TV
       Entertainment Picks (x4)
       Sky Premium HD
       Sky Sports Collection
       TNT Sports

      Phone
       Line Rental
       Weekend chatter
       Well pleased, thank you.

             Jim

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team
        12 months ago

        Looks like TNT Sports will indeed be added crankyjimmy.

        The confusion over this matter is born from the takeover from TNT as this has been part of an alteration to the deal we previously had in place with BT Sports, in which we were allowed to sell their content within our set TV packages, whereas now this needs to be issued as an add on at £18.00 per month if customers want to view their content.

        Thanks,

        David_Bn