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Refusing to cancel weekend chatter and reduce my broadband speed

broksonic
Fibre optic

on ‎05-12-2024 21:03

  • Went on chat earlier and person refused to let me change my package. I said I am still staying with you but due to financial circumstances I wanted to reduce my package,
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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎06-12-2024 00:30

Hi @broksonic 

You need to speak to the retentions team (thinking of leaving us)  That's option 4 when dialling 150 from your VM landline.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Lee_R
Forum Team
Forum Team

on ‎06-12-2024 08:59

Hi broksonic thanks for posting and welcome back to our community.

Sorry to hear that you're having issues downgrading. And for any inconvenience this may be causing you. I'd like to help you raise a complaint. I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

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