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Refund / credit not been applied fon account

Hammers777
Joining in

I was due a credit of £10 that was supposed to be applied on my account due to the hassle of getting nbr witheld as gesture of good will after talking to one of the useless advisers on the WhatsApp chat but surprise surprise as usual have been lied to by Virgin overseas dept who have no clue what they are actually doing.

 

Screen shots supplied below. Case complaint ref C-2901241572

 

I do not see any credit at all that has been applied and I think due to more poor service from Virgin I think this should now increase to £20 tbh. 

 

So Virgin where is it? 

Screenshot_20240309_124027_com.whatsapp.jpg

Screenshot_20240309_124040_com.whatsapp.jpg

 

4 REPLIES 4

Hammers777
Joining in

Supposed to be getting a credit refund from Virgin of £10 but nothing has shown up surprise surprise as per screen shots after the hassle of getting my landline nbr with held. 

 

Useless liars. 

Screenshot_20240309_124040_com.whatsapp.jpg

Screenshot_20240309_124027_com.whatsapp.jpg

This should now be upped to £20 in my opinion for more useless customer service. 

Hi @Hammers777 👋

Welcome to our Community Forums and thanks for your post. 

I am so sorry for the poor experience. 

I'd love to take a closer look into this so will pop you a PM 📩  now to help you further. 

Speak soon!

Ayisha_B
Forum Team

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Joseph_B
Forum Team
Forum Team

Hey @Hammers777,

Thanks for joining us in that private message, glad we could go about resolving your issue, if you need anything further do let us know.

Joe