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Re: TNT Sports removed from package

Futra237
Joining in

Just having exactly the same experience! Renewed my current broadband, phone and Maxit TV package for 18 months, which clearly shows TNT Sports being included - clicked to order the package and a day later received an email saying that TNT Sports has been removed from my account.

As with everyone else on here - I haven't previously had any contact or email from Virgin media about TNT no longer being included, and simply wanted to renew my package.

I took a screen grab before ordering - which clearly shows that TNT Sports was part of the package I was ordering.

Very frustrating - this must amount to false advertising at the very least on the part of VM - the TNT Sports logo is still shown as part of the Maxit TV package! Spent hours yesterday in online chat going in circles!! I don't know what the solution is - but clearly misleading customers into thinking that they are receiving channels that they aren't must be against advertising standards!Virgin_1.jpgVirgin_2.jpg  

1 REPLY 1

John_GS
Forum Team
Forum Team

Hi @Futra237

Thanks for posting and welcome to the community.

Sorry to hear of the issue with the Maxit TV/TNT. I've split the thread as you need a PM.

Best wishes.

 

John_GS
Forum Team


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