Forum Discussion

archercj's avatar
archercj
Fibre optic
10 months ago
Solved

Re: TNT Sports removed from package

I have just had one of those 'amazing' early contract renewal emails. Mine does state that TNT is now not part of the package but on closer inspection there are a lot of other differences to what I a...
  • rainbowgirl13's avatar
    rainbowgirl13
    10 months ago

    Exactly the same thing happened here.  My existing package seems similar to yours.  I spoke to an agent on Whatsapp the other day and was told that they don't have access to whatever is offered to us on My Virgin Media, couldn't see the details of it, couldn't accept a screenshot (convenient, eh?) so couldn't match that price.  In that chat I was offered TNT Sports as an add-on for £10 rather than £18.99, whereas in the contract documents I'd been emailed there's no mention of it even being removed, and they still talk about Maxit (which I've since learnt doesn't exist now, and its replacement Mega doesn't include TNT)

    They need to get their story straight and stop feeding us lies.  I'm now trying to psych myself up to go and chat to them again!  🙈   Can Carley or Vikki in the Forum team help me too please? 

Reddevile182's avatar
Reddevile182
Joining in
10 months ago

Hi Carley, 

the contract agreement states Maxit TV as the main service, therefore, as advertised on your website when offered a re-contract, it stated TNT Sports Maxit TV, as seen in the screenshots. There is no mention of Mega TV. 

rainbowgirl13's avatar
rainbowgirl13
Joining in
10 months ago

Exactly the same thing happened here.  My existing package seems similar to yours.  I spoke to an agent on Whatsapp the other day and was told that they don't have access to whatever is offered to us on My Virgin Media, couldn't see the details of it, couldn't accept a screenshot (convenient, eh?) so couldn't match that price.  In that chat I was offered TNT Sports as an add-on for £10 rather than £18.99, whereas in the contract documents I'd been emailed there's no mention of it even being removed, and they still talk about Maxit (which I've since learnt doesn't exist now, and its replacement Mega doesn't include TNT)

They need to get their story straight and stop feeding us lies.  I'm now trying to psych myself up to go and chat to them again!  🙈   Can Carley or Vikki in the Forum team help me too please? 

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    10 months ago

    Hi rainbowgirl13

    Thanks for your post, I'm sorry to hear you've had a similar experience :(.

    I'll pop you a private message now, I'd be happy to help you also. 

    Please look out for the envelope in the top right of the page and pop back to me when you can. 

  • archercj's avatar
    archercj
    Fibre optic
    10 months ago

    Finally spole to someone on WhatsApp. To be honest they were decent. But in a nutshell it appears you are sent an email way in advance of your renewal date that has no resemblance to your actual contract. The WhatsApp route, as has been stated, cannot honour or modify the email quote and you are advised to wait until 30 days before actual end date so as to negotiate your exact renewal.

    Anyone got Watchdogs details lol

    • HavencroftKev's avatar
      HavencroftKev
      Rising star
      10 months ago

       Shocking really, especially when the blurb states "the same great package at the same great price".

       

      But actually it's more expensive and without TNT it's not a great package at all really.

      I will see what the say renewal time, I have no issues in leaving if I'm not offered a decent deal. 

  • Mr_K's avatar
    Mr_K
    Knows their stuff
    10 months ago

    Top tip -  opt out of marketing, then you won't fall for any of the VM scams.