Switched off paper billing, still getting charged.

[Maryash]

Hello

I have a problem not being able to cancel my bill being posted to me. I have written letter but to no avail I have been told to try to get your help

[Maryash]

I follow the advise I get the options to select Braille, large text etc and at the bottom of the list is"eBills / Email / Text/ Post" which I have selected numerous times over the least 4 or 5 months.

[Ashleigh_C]

Hi there @Maryash 

Thank you so much for your post and welcome to the community forums, it's great to have you with us. 

We have split your post to its own so we can ensure we handle your issue without confusing another users post. 

Can I ask if you have tried setting up ebilling? All you need to do is log into My Virgin Media then go to My Profile and check 'Switch to ebilling' 

Thank you.

[Maryash]

Yes I have tried numerous times and have selected the only option applicable on the list "eBills / Email / Text/ Post"

[Ashleigh_C]

Thank you @Maryash and I am so sorry that this has not worked. 

Let me pop you a private message across and we will take a closer look into this now. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.