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Re: Reset password not working

Djfishing
Joining in

I have the same issue.

 

have been trying to change it as I got a email about my contract expiring and can’t log on to see when it expires or how much the new contract will be.

 

please help

1 REPLY 1

Robert_P
Forum Team
Forum Team

Hello Djfishing

 

Sorry to hear of the online account access issues, we understand you wanting access to view the account and up-coming changes and appreciate you raising this via the forums. Welcome to the community.

 

Can you confirm the following for us please:

 

  • Are you trying to access your online account via the MyVM app or our website login?
  • Do you get any error messages when trying to access the account?
  • When were you last able to access the online account?

Thanks

 

Rob