Reset password not working

[jakeyyjake]

I am having exactly the same situation. I need to access my account asap!!

[Paul_DN]

Hi jakeyyjake,

Thank you for reaching out to us in our community and welcome, what happens when you try to set up a new password, what error do you get?

Regards

Paul.

[jakeyyjake]

Hi Paul,

Whatever password I try to select, it states it's part of my username and doesn't allow me to reset it. 

[Kain_W]

Thanks for getting back to us,

Sincere apologies jakeyyjake, so we can investigate this matter further please expect a PM from myself.

The message will appear within the envelope icon.

Regards,