I am having exactly the same situation. I need to access my account asap!!
Thank you for reaching out to us in our community and welcome, what happens when you try to set up a new password, what error do you get?
Whatever password I try to select, it states it's part of my username and doesn't allow me to reset it.
Thanks for getting back to us,
Sincere apologies jakeyyjake, so we can investigate this matter further please expect a PM from myself.
The message will appear within the envelope icon.