Overcharged for a film I never watched

[Cmac26]

Hi. I have just had an (18) film charge for £7:49 added to my next bill. In todays technology, how can someone else sign in to your VM Box? I have had a refund added to my account, but this is not the first time this has happened. It can happen 2 or 3 times a year & when you know you haven’t ordered or watched an additional film it is very annoying. I was told the waiver was a one off payment also. How many customers is this happening too? So how much extra a year is VM making in profit 🤷‍♂️

[japitts]

Have you changed your TV PIN from the default 1234? That's required before any chargeable purchase can be made, unless you've explicitly disabled the check within your TV box's menu.

[Paul_DN]

Hi Cmac26,

Thank you for reaching out to us in our community and welcome, sorry to hear you have been charged for a pay per view you haven't used and that this isn't the first time.

So I can investigate this further I will send you an invite into a private chat, please click on the purple envelope to accept.

Regards

Paul.

[Paul_DN]

Hi Cmac26,

Glad to hear this has been resolved, if you do have any further issues, please do not hesitate to reach back out.

Regards

Paul.