Offered bill credit in initial sales call, but not received?

[TashaD]

I'm having a similar problem but it states in my contract under other items & charges -£100.00 Welcome Credit which should be more than enough to cover my first bill (not produced yet) but estimated bill is showing as £47.18 and I only have M125 broadband.

[John_GS]

Hi @TashaD 

Thanks for posting and welcome to the community. Apologies for the confusion over the billing.

I'll send you a PM now to assist further.