No Welcome Email or Account Number?

[Len4]

Hi,

I also have the same problem- I have ordered a self-install box to a property previously supplied by Virgin Media as well, and have received two emails: a pre-contract one and an order summary, but no order confirmation or full contract has been sent- my delivery date was due to be today.

Many thanks

[Reece_MH · Accepted solution]

Hi Len4 👋

Thanks for getting in touch, and a warm welcome to the Forums.

I'm sorry to hear you've not received your QuickStart kit, or any further order documents when taking a service with us. We're limited on the support we can provide via the Forums for pre-installation issues, so it would be best to give our Pre-Install Team a call on 📞 0800 052 1734, where we can look into this further for you.

Cheers,

[Murff]

Hi I need help with getting my account number as I can't do anything without it 

PLS help me

Michael 

[Daniel_Et]

Hi @Murff 👋 Thank you for your post and welcome to the Virgin Media Community 😀

Advice on where you can find your Virgin Media account number and area reference is included in this article here, under the FAQs.

If you're still having problems locating the details after following the advice, please pop back to us.

Regards,

Daniel

[Murff]

Hi Daniel

Thanks for replying to my message but your advice was not very helpful as I have no way of using app or doing anything without my account number and I have nothing at all with account number on it 

I can't even look at a bill because I have no idea what my number is

PLS help

[Daniel_Et]

Hi @Murff, thank you for your response.

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[miller_304]

Hi we are having the same issue no welcome email received or account number and never had a bill please can you help. Can’t use standard help routes as don’t know any of our details. Thank you 

[Olla]

Hi,

I placed order on 28/12/2023 didn’t received welcome email. Waiting for engineers but still no word from them also. Can someone help?

Thanks 

[Hosay299]

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@Olla wrote:

Hi,

I placed order on 28/12/2023 didn’t received welcome email. Waiting for engineers but still no word from them also. Can someone help?

Thanks 

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Have u tried what app chat as can be quicker than on here or live chat

[Alex_RM]

Hi Olla,

Thanks for posting and welcome to our community 🙂

So I can get a few more details from you, I've popped you over a private message.

Alex_Rm