Forum Discussion

Len4's avatar
Len4
Joining in
2 years ago
Solved

Re: No Welcome Email or Account Number?

Hi, I also have the same problem- I have ordered a self-install box to a property previously supplied by Virgin Media as well, and have received two emails: a pre-contract one and an order summary, ...
  • Reece_MH's avatar
    Reece_MH
    2 years ago

    Hi Len4 👋

    Thanks for getting in touch, and a warm welcome to the Forums.

    I'm sorry to hear you've not received your QuickStart kit, or any further order documents when taking a service with us. We're limited on the support we can provide via the Forums for pre-installation issues, so it would be best to give our Pre-Install Team a call on 📞 0800 052 1734, where we can look into this further for you.

    Cheers,

Reece_MH's avatar
Reece_MH
Forum Team (Retired)
2 years ago

Hi Len4 👋

Thanks for getting in touch, and a warm welcome to the Forums.

I'm sorry to hear you've not received your QuickStart kit, or any further order documents when taking a service with us. We're limited on the support we can provide via the Forums for pre-installation issues, so it would be best to give our Pre-Install Team a call on 📞 0800 052 1734, where we can look into this further for you.

Cheers,

  • Olla's avatar
    Olla
    Joining in
    2 years ago

    Hi,

    I placed order on 28/12/2023 didn’t received welcome email. Waiting for engineers but still no word from them also. Can someone help?

    Thanks 

    • Hosay299's avatar
      Hosay299
      Fibre optic
      2 years ago

       

      Olla wrote:

      Hi,

      I placed order on 28/12/2023 didn’t received welcome email. Waiting for engineers but still no word from them also. Can someone help?

      Thanks 

      Have u tried what app chat as can be quicker than on here or live chat

    • Alex_RM's avatar
      Alex_RM
      Icon for Forum Team rankForum Team
      2 years ago

      Hi Olla,

      Thanks for posting and welcome to our community 🙂

      So I can get a few more details from you, I've popped you over a private message.

      Alex_Rm

      • Apf2021's avatar
        Apf2021
        Joining in
        10 months ago

        Hi Alex_RM

        I also have completed a quick start installation - everything all working fine, but I have nothing sent with a customer account number on so can't register for My Virgin Media.  Any help greatly appreciated.  Thanks