I made a manual payment for my bill before due date, but the DD was still taken. How do i get a refund?

[MB2024]

Hi Steven,

A similar thing has happened to me.  I received my final bill/closing bill amount online and as im closing my broadband/leaving virgin media.  As the requested amount had not been taken by direct debit for quite a while i paid the full amount with my bank card but ive also had the same amount taken by direct debit and i dont know how to get this amount back of £29.74 that ive now been double charged.   I also dont know if i should cancel my direct debit to prevent any more money being taken by accident or if i need to leave this direct debit alone so my money can be returned.  My router equipment has been returned.

Please help as i really could do with this money because cost of living times are tight.  I can discuss more via DM if needed.

kind regards

MB2024

[MB2024]

Hi Please help,

I received my final bill/closing bill amount online as im closing my broadband/leaving virgin media.  As the requested amount for the closing bill had not been taken by direct debit for quite a while i paid the full amount with my debit card but ive also today had the same amount taken by direct debit and i dont know how to get this amount back of £29.74 that ive now been double charged.   I also dont know if i should cancel my direct debit to prevent any more money being taken by accident or if i need to leave this direct debit alone so my money can be returned.  My router equipment has been returned and confirmed returned.

Please help refund this "double billed money" as i really could do with this money because cost of living times are tight.  I can discuss more via DM if needed.

kind regards

MB2024

[Tudor]

Most likely is your next months Direct Debit will be reduced by the amount of overpayment. The Direct Debits are processed at least 5 days before they are due, but can be recalled by the originator, unfortunately VM do not use this mechanism when a manual payment has been made.

[MB2024]

Ive left virgin media from 24th January 2024 when my broadband was turned off, there should not be another bill.  The Closing bill was for £29.74 which i paid by debit card as the amount was not being taken by direct debit and the bill online just kept saying pay now.

[Daniel_Et]

Hi @MB2024 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about what's happened 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel