on 26-02-2024 09:47
Hi Steven,
A similar thing has happened to me. I received my final bill/closing bill amount online and as im closing my broadband/leaving virgin media. As the requested amount had not been taken by direct debit for quite a while i paid the full amount with my bank card but ive also had the same amount taken by direct debit and i dont know how to get this amount back of £29.74 that ive now been double charged. I also dont know if i should cancel my direct debit to prevent any more money being taken by accident or if i need to leave this direct debit alone so my money can be returned. My router equipment has been returned.
Please help as i really could do with this money because cost of living times are tight. I can discuss more via DM if needed.
kind regards
MB2024
on 26-02-2024 10:01
Hi Please help,
I received my final bill/closing bill amount online as im closing my broadband/leaving virgin media. As the requested amount for the closing bill had not been taken by direct debit for quite a while i paid the full amount with my debit card but ive also today had the same amount taken by direct debit and i dont know how to get this amount back of £29.74 that ive now been double charged. I also dont know if i should cancel my direct debit to prevent any more money being taken by accident or if i need to leave this direct debit alone so my money can be returned. My router equipment has been returned and confirmed returned.
Please help refund this "double billed money" as i really could do with this money because cost of living times are tight. I can discuss more via DM if needed.
kind regards
MB2024
on 26-02-2024 10:49
Most likely is your next months Direct Debit will be reduced by the amount of overpayment. The Direct Debits are processed at least 5 days before they are due, but can be recalled by the originator, unfortunately VM do not use this mechanism when a manual payment has been made.
on 26-02-2024 10:59
Ive left virgin media from 24th January 2024 when my broadband was turned off, there should not be another bill. The Closing bill was for £29.74 which i paid by debit card as the amount was not being taken by direct debit and the bill online just kept saying pay now.
on 26-02-2024 12:14
Hi @MB2024 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about what's happened 😔
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel