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Re: How do I escalate a complaint?

Joining in

Same here. I want a pod but keep getting told there is an intermittent fault which will be closed in 24 hours. Technician came and sorted a month ago and I don’t have an issue except range. Can’t get anywhere with supposed customer service.


Forum Team
Forum Team

Hi @Piddy 

Welcome to our Community Forums and thanks for your post.

I am sorry to hear of the issues with your service.
I'd recommend using our Connect app. When installed, you can do a wireless scan in the property. This scan will optimise the connection where possible to do so. It'll also check for any coverage blackspots in the property and if a WiFi Pod is needed, you'll be prompted to order one. 

In regards to your complaint, are there any updates here?

Forum Team

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Tuning in

You go on twitter and use all the virgin media and virgin hashtags - complain in public about their poor customer service and products and use the hashtag for OFCOM too