Change of approach renewal email

[Simonwa]

I have exactly the same complaint. I've already raised it via DM on here, WhatsApp and Webchat and absolutely no further forward. I've been offered 'same great package' three times by email but when they give me a list of what they will be providing (which is supposed to be the same as I have now) 3 things are missing: Netflix, TNT Sports and my 2nd box. So it is NOT like for like. 

[Ashleigh_C]

Hi there @Simonwa 

Thank you so much for your post and we are so sorry to hear that this has also effected you.

I can see you have already been in a PM with one of our agents regarding this, if you would like them to take any further look please do pop back but I can see they have already advised on the matter.