Billed for Netflix that I do not have

[Eddy54]

I am having the same problem.I ceased my tv with virgin and my netlfix acct shows virgin media ceased 30/12/23but since March virgin have started charging me £17.99 subscription for netlfix.Have made several phone calls to virgin but nobody seems to be able to give me a clear answer to why this is happening.Any advise would be gratfull

[Eddy54]

for the last two months i have been charged £17.99 for netflix and i do not have netflix via virgin media. in fact i only have internet and phone.after several call to virgin i am no close to resolving this problem. any advice would be helpful

[Paul_DN · Accepted solution]

Hi Eddy54,

Thank you for reaching out to us in our community and welcome, sorry to hear you are being charged for Netflix even though you no longer have TV, so I can help I have sent you an invite into a private chat, once received please click on the white envelope to accept.

Regards

Paul.

[Eddy54]

have been told by Virgin problems have been resolved 

[Carley_S]

Great to hear this was resolved for you @Eddy54 

If you believe the issue to be resolved you can like or 'kudos' the post if it helped you. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).