Forum Discussion

prettyp62's avatar
prettyp62
On our wavelength
3 months ago
Solved

RETURNING VM EQUIPMENT

I’ve recently moved house to temporary rental until my new build is completed. I had our family home (4 bed bungalow since 1962 and my own home, 3 bed since 1996). As you can imagine I had A NUMBER (...
  • Kath_P's avatar
    Kath_P
    3 months ago

    Hi prettyp62, 

    Thanks for coming back and explaining further. There isn't a way to extend the timeframe I'm afraid. Once the 30 days are up, the non equipment charge would be added to the account. Once the equipment has then been returned, the team will process the return and credit the fee back to the account. 

    Apologies once again for any inconvenience caused. 

    Thanks, 

prettyp62's avatar
prettyp62
On our wavelength
3 months ago

Hi Tom

Thanks for your response however, sorry I should have said, I’m at the one month point, so my time is almost up. Who can I contact to extend the timeframe. I’m not planning on unpacking all the boxes as I will be moving again within the next 2 months hopefully. I really don’t need the hassle at the moment as there are many other things happening in the background too.

Regards

Kath_P's avatar
Kath_P
Forum Team
3 months ago

Hi prettyp62, 

Thanks for coming back and explaining further. There isn't a way to extend the timeframe I'm afraid. Once the 30 days are up, the non equipment charge would be added to the account. Once the equipment has then been returned, the team will process the return and credit the fee back to the account. 

Apologies once again for any inconvenience caused. 

Thanks, 

  • prettyp62's avatar
    prettyp62
    On our wavelength
    3 months ago

    Morning Kath

    Thank you for your informative reply. I will find it eventually in one the boxes as it is no use to me. Unfortunately, where I am and where I will be moving to does not supply a VM service (G71). Another quick question, my email is an ‘ntlworld.com’ account. Do I lose access to this as some point?? And will I have to start transferring important emails (many different files) out of this account?? My iPhone is my my “filing cabinet” as I keep all my stuff on it (including all my parents admin stuff - hoping to do some ‘house admin’ now they have both passed).

    Apologies for changing the subject half way through. It really is a bit manic here - my ‘to do’ list seems to be never ending!!!

    Kind regards

    Pauline

    • Gareth_L's avatar
      Gareth_L
      Forum Team
      3 months ago

      Hello prettyp62.

      Kath is away right now so I've picked up the reply for her.

      Regarding your NTLworld email account, this will close 90 days after your disconnection date. Make sure you forward anything important to a new email address.

      Sorry, it's another job added to your todo list.

      We'd also like to wish you all the best in your new home.

      Gareth_L