Forum Discussion

MWF962's avatar
MWF962
Tuning in
2 years ago
Solved

Pricing Increase Notification

Got an e-mail notification of Ts & Cs changing in Nov 2023. It identifies price increases in Apr 2024 of RPI+3.9%. I am only 4 months into an 18 month fixed price deal. Will my contract subscription ...
Fixed price
increase
price
pricing
Ts&Cs
  • Lee_R's avatar
    Lee_R
    2 years ago

    Hi MWF962 thanks for getting back to us.

    I would like to take a look at your account, so that I can offer you some clarification of where you stand. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R

Matthew_ML's avatar
Matthew_ML
Icon for Forum Team rankForum Team
2 years ago

The introduction of inflation-linked price changes, which comes into effect in April 2024 when RPI is projected to be lower than it is today, will give customers clarity and certainty about what to expect from their bills while fuelling the investment required to meet growing demand for our services.        Cheers                
 

Nicotene's avatar
Nicotene
Dialled in
2 years ago

The generic company response rather than answering the question.

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 years ago

    This is only happening from April 2024 any price increases now could be due to discounts coming to an end, Cheers 

    • Nicotene's avatar
      Nicotene
      Dialled in
      2 years ago

      My discount ends in September 2024. When I agreed to the contract on the phone I was told there would be no increase in the price until the contract ended. This was a blatant lie if prices go up in April. Also the fact you cannot tell anyone how much the increase will be until after they are able to cancel without penalty is a farce.

      • Derwentmailman's avatar
        Derwentmailman
        Up to speed
        2 years ago

         

        Nicotene wrote:

        My discount ends in September 2024. When I agreed to the contract on the phone I was told there would be no increase in the price until the contract ended. This was a blatant lie if prices go up in April. Also the fact you cannot tell anyone how much the increase will be until after they are able to cancel without penalty is a farce.

        I'd agree it is somewhat of a farce.  Why force us to make a decision 6 months ahead of this baked-in increase in mid-contract prices?  VM have stated that they intend to use the RPI figure announced in February 2024 (quote below from my email) so why not give mid-contract customers the option from that point in mid-February 2024 (until the end of March 2024) to decide what to do from April 2024?

        From VM email that I received:

         

        The RPI rate will be the amount that’s announced in the preceding February of that year, so you’ll be able to work out the exact increase from that date

        I really do hope that FTTP becomes another option to consider in my area soon as the FTTP rollout map shows that they are building in my exchange but that has been the case since early spring.  The trouble is that many/most/all the providers have now seemingly got these same increases baked-in but at least FTTP in your area gives more bargaining power especially at the end of a contract.👍