Forum Discussion

KP19's avatar
KP19
Joining in
2 years ago
Solved

Please return the unused Virgin Media equipment

hi 👋🏼 can anyone advise if the odd email Ive received it genuine? It is asking : Please return the unused Virgin Media equipment? We haven’t got any unused equipment? We upgraded to volt quite a fe...
  • Jen_Y's avatar
    Jen_Y
    2 years ago

    Hello, I can confirm we emailed customers who had a disconnected a hub 3 from March to now.

    • If you still have your Hub 3 please refer to your email on the next steps.
    • If you no longer have your Hub 3 please ignore the email.

    Thank you 

    Jen_Y

Jen_Y's avatar
Jen_Y
Moderator
2 years ago

Hello, I can confirm we emailed customers who had a disconnected a hub 3 from March to now.

  • If you still have your Hub 3 please refer to your email on the next steps.
  • If you no longer have your Hub 3 please ignore the email.

Thank you 

Jen_Y

  • Cardiffman282's avatar
    Cardiffman282
    Wise owl
    2 years ago

    If they "ignore the email" (having already disposed of their Hub 3 in good faith) as instructed will they still incur the automated fee? If they do then what do they do then? 

  • Very82's avatar
    Very82
    Joining in
    2 years ago

    Don’t ignore it I been charged £80 for 2 routers I taken to the recycling centre.

    • Paul_DN's avatar
      Paul_DN
      Icon for Forum Team rankForum Team
      2 years ago

      Hi Very82,

      Thank you for reaching out to us in our community and welcome, sorry to hear you have been charged for 2 Router you have recycled, which Routers were they?

      Regards

      Paul.