Payment date confusion

[dhughes1500]

Recently entered into an 18 month contract with £80 bill credit with virgin media and the first actual payment I need to make is suppose to be this month but when I look at my bill online it says the payment date is January 1st? That can't be right can it? I have absolutely no idea when the real payment date is even meant to be I set up direct debit so I don't need to worry about missing payments and it says all my payments will come out on the 8th of each month so I'm just getting massively conflicting dates.

[Ashleigh_C]

Hi there @dhughes1500 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your payments but not to worry, we would be happy to take a closer look into this with you and confirm the date via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.