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Past Live Chat Transcript Request

DavidU1
Joining in

on ‎20-08-2024 13:36

I had a Live Chat conversation in July 2024 with a VM agent that I wish to retrieve. 

Essentially, they had promised certain conditions would be upheld and unfortunately, this is proving to be untrue.

Could I get some help with this?

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2 REPLIES 2

Cardiffman282
Problem sorter

‎20-08-2024 13:47 - edited ‎20-08-2024 13:47

Link is below. Always best to keep your own recordings/screenshots with VM in future. 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here
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John_GS
Forum Team
Forum Team

on ‎20-08-2024 16:31

Hi @DavidU1 

Thanks for posting and welcome to the community. Sorry to hear of this dispute. 

I'll send you a PM now to assist further.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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