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Paperless billing

marymcnealis
Joining in

I have been trying to switch to paperless billing.  Options don’t work.  Can you help?

8 REPLIES 8

Martin_N
Forum Team
Forum Team

Hi marymcnealis,

Thank you for your post. I'm very sorry for any issue you've had with switching to paperless billing. 

Can you expand on what happens when you try to do this via your online account?

^Martin

Hi Martin

These are the instructions:  

1. Sign in to Your Account

2. Select My profile at the top of the page

3. Go to the eBilling section and select Switch to eBilling

4. Follow the instructions to complete your registration

When I sign in there is no option to switch to e-billing.

Mary

Thanks for confirming, I'll be happy to take a look at this for you.

I'll send you a PM to confirm your details so this can be done.

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


Hi, can you help me please Nathan? I am having the same issue with not having a link to switch to e-billing as there is no option on My Account

Hi there Meensz 👋 Welcome and thanks for your post 😊

Sure, I'll certainly be happy to help you with this. I'll pop you a PM to confirm some details so I can assist.

Regards

Nathan

 

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


Hi,

I have the same problem when trying to switch to ebilling. Could you help me please?

Thanks,

Roughcollie

Hi @Roughcollie 

Thanks for posting and welcome to our community. I'd love to help you get registered for paperless billing. To enable me to help you, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

Thank you for joining us over private message @Roughcollie 

Glad we've been able to get this resolved for you today. Any further issues please don't hesitate to come back to us here on community forums. 

Here to help 🙂
Virgin Media Forums Agent
Carley