Package change charge

[Emorton90]

 Hi, I have just had a package charge and I know nothing of this, do you know what it would be for? How do I get in touch with virgin so I can talk to a human too? The app makes it very hard to contact anyone and I just went round in a circle with the WhatsApp bot. 

[Ernie_C]

What detail do you get when you view the bill as suggested?

[Emorton90]

Hi, I get this 

 

[Emorton90]

My broadband is the same, it’s just weird, do you think it’s a price hike? 

[Carley_S]

Hi @Emorton90 

Welcome to the community forums 

Sorry to hear of your concerns with your bill showing a change cost. 

Had you contacted us at all on the 2nd January or does your contract/communications advise of any discounts expiring at all on the 2nd Jan?

[Emorton90]

Hi Carley, no not at all. I haven’t actually tried to contact virgin other than when it was initially set up last year. 

[Emorton90]

I just thought the only thing I’ve done is change my direct debit date from the 20th to the 28th, could that be why? But I did that in December not on the 2nd Jan. 

[Ernie_C]

Moving the DD date will extend a single ‘month’ by some days, for a single month only. Is £26.50 your normal monthly payment?

Does this reflect in the billing period for this bill, i.e. is the billing period more than a month?

[Tom_W1]

Hi @Emorton90 thanks for your reply.

Changing a Direct Debit date can skew the bill for one particular month, but in order for me to identify this and reassure you, please allow me to send you a PM so I can look into this further.

Kindly expect the PM to arrive shortly and respond directly when you can!
Many thanks

[Emorton90]

Thankyou all, I’ve just had a look at my previous bills and I think I know why. I used to be billed for 2nd - 1st £26.50 but this bill says 7th - 6th so the 2nd to the 5th jan is not billed at all, that must be the reason for the extra charge probably because I changed the date. Thanks all for your help.