Package changes - Volt charge on first bill
Hello, I can't find any way on who to contact virgin so I'll ask here, my bill is supposed to be £31.99 a month, and I got a prmotional credit of £75 when I joined, so thought this would cover 2 and bit months.
But my first bill looks like this:
Your package - £31.99
Packages changes - £31.99
M500 broadband
Volt Gig1 broadband
M500 broadband
Other - (Credit of £75)
Basically using up £63.98 of credit, and my 2nd bill only has £11.02 credit to use ??
I got the automatic volt upgrade on O2 aswell as I am a customer there, but it's supposed to be free right? Why am I being charged for the volt upgrade?
Hi tomahawksc,
Thank you for your post and welcome to the community.
We're very sorry for any confusion with your first bill.
To confirm, the first bill is a double bill. You can find more information here: https://www.virginmedia.com/help/virgin-media-first-bill
^Martin
