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Not received my free Nintendo switch and signed up in April

vickyshaw1987
Tuning in

I chose free gift and not credit and still haven’t recieved anything, that’s the reason I signed up.

Have phoned customer services several times and no one seems to know a thing 

 

16 REPLIES 16

Zach_R
Forum Team
Forum Team

Hi @vickyshaw1987,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear that you're waiting on an inclusive gift from your offer. Did you take out the deal directly via us, or did you take it out via a third party such as a price comparison website? Can you also check and confirm if the gift you're referring to is detailed on our offer details document?

Thanks,
 


Zach - Forum Team
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i done it via the virgin media website and it gave me an option either voucher or free switch.  

Hi @vickyshaw1987, thank you for your response.

And just to confirm, is the gift detailed on our offer details document or do you have any other evidence to show it was chosen?

Regards,
Daniel

Yes! 

IMG_5115.png

I choose Nintendo switch!!

IMG_5114.png

Hi @vickyshaw1987,

Do you have any evidence which shows it was chosen specifically in relation to your account?

Regards,
Daniel

Evidence?? What kind of evidence would I need, surely you should have that on my account? 

This is why people join as new customers!! 

if I don’t receive my switch will I receive the £200 credit 

vickyshaw1987
Tuning in

if you check my bundle and also check the date I signed up you will see I am entitled to either the switch or credit, if I didn’t choose the credit which you can see from my account then you can see I have chosen the switch