on 04-07-2024 13:52
on 04-07-2024 18:33
Hi @vickyshaw1987,
Thank you for your post and welcome to our community forums. We're here to help.
I'm sorry to hear that you're waiting on an inclusive gift from your offer. Did you take out the deal directly via us, or did you take it out via a third party such as a price comparison website? Can you also check and confirm if the gift you're referring to is detailed on our offer details document?
Thanks,
04-07-2024 20:18 - edited 04-07-2024 20:18
i done it via the virgin media website and it gave me an option either voucher or free switch.
on 05-07-2024 08:56
Hi @vickyshaw1987, thank you for your response.
And just to confirm, is the gift detailed on our offer details document or do you have any other evidence to show it was chosen?
Regards,
Daniel
on 05-07-2024 11:23
Yes!
on 05-07-2024 11:25
I choose Nintendo switch!!
on 05-07-2024 14:12
Hi @vickyshaw1987,
Do you have any evidence which shows it was chosen specifically in relation to your account?
Regards,
Daniel
on 05-07-2024 14:20
Evidence?? What kind of evidence would I need, surely you should have that on my account?
on 05-07-2024 14:21
This is why people join as new customers!!
if I don’t receive my switch will I receive the £200 credit
on 05-07-2024 14:26
if you check my bundle and also check the date I signed up you will see I am entitled to either the switch or credit, if I didn’t choose the credit which you can see from my account then you can see I have chosen the switch