No update on my complaint after 3 weeks
My Virgin account was created on 27/07/24 with an initial installation date scheduled for Friday, 9th August. On Wednesday, 7th August, I received an email informing me that the installation date wou...
Forum Discussion
After giving VM the chance to sort the issue out as indicated by VM forum staff, on this simple, online form, please let the regulator OfCom know about your experience of delayed installation. Ofcom have been investigating various complaints since 2023, but many customers have not reported because they did not know or thought it would take lots of time.
https://ofcomlive.my.salesforce-sites.com/formentry/SitesFormCCTMonitoring