Has anyone else not received their free gift? I had my virgin installed 12th July and the bundle I got included an Xbox one s. Left it a month then contacted virgin who said they have 60 days to dispatch then after that messaged them again and they said they have 90 days to dispatch it’s now been well over 100 days have contacted them multiple times with someone saying they will personally make sure it’s dispatched and I’ll get it within 15 days but nothing. Then message again and put a complaint in and they said someone tried to contact me about my complaint but I’ve had no missed calls or anything and they’ve resolved my complaint. No they havent! If I knew it was going to be like this I would have stayed with sky. When I signed up to them 8 years ago I got my free gift within a couple weeks! This has been 4 months it’s a joke. I will be going back to sky at end of contract
