No delivery date confirmation

[Republicmade]

Hi 

I received a pre-contract email, and then a further email confirming order details and that I would receive a delivery date confirmation but I have not received this, chosen delivery date was 23/7/22

Help! 

[VM-Jon]

Hi @Republicmade ,

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail.

please can I ask what your order was for ? Is this for a new connection or upgrade of current services ?

Thank you

Jon

[Republicmade]

Hi

Broadband only, self install pack. 

Just moved into a property which previously had virgin. 

Thanks

[VM-Jon]

Hi @Republicmade ,

Thank you, in order to look into this further for you I will need some personal information. I will send you a private message for this and take a look into it further for you.

thank you.

Jon

[Justafish87]

I am also having this issue - delivery date selected as yesterday but no communication since initial purchase last week - self install bundle.

[VM-Jon]

Hi @Justafish87 

Thank you for letting us know, in order to look into this further for you I will need a little more information,  I will send you a private message for this and take a look into it further for you.

thank you.

Jon

[anxietycrossing]

I fear I may be in a similar situation.

I have just moved into a new property which has a Virgin line in it from the last tenant, so requested a self-install pack for the 1 Gig Fibre broadband only package, for delivery yesterday on the 5th.

I've not received my proper contract nor any information about the delivery, so I'm not sure what's going on. I ideally need my internet set up ASAP for work... 

Does anyone know how long it might be until I get the rest of the details or have my pack delivered?

[VM-Jon]

Hi @anxietycrossing 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

[Nikitafraser]

Me too.

My choosen delivery date was 14/2/22. It was a self Installed broadband i ordered as previous owners already had virgin .

[Nikitafraser]

2023 not 2022