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No delivery date confirmation

Republicmade
Joining in

Hi 

I received a pre-contract email, and then a further email confirming order details and that I would receive a delivery date confirmation but I have not received this, chosen delivery date was 23/7/22

Help! 

25 REPLIES 25

VM-Jon
Forum Team
Forum Team

Hi @Republicmade ,

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail.

please can I ask what your order was for ? Is this for a new connection or upgrade of current services ?

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


Hi

Broadband only, self install pack. 

Just moved into a property which previously had virgin. 

Thanks

 

 

Hi @Republicmade ,

Thank you, in order to look into this further for you I will need some personal information. I will send you a private message for this and take a look into it further for you.

thank you.

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


I am also having this issue - delivery date selected as yesterday but no communication since initial purchase last week - self install bundle.

Hi @Justafish87 

Thank you for letting us know, in order to look into this further for you I will need a little more information,  I will send you a private message for this and take a look into it further for you.

thank you.

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


anxietycrossing
Tuning in

I fear I may be in a similar situation.

I have just moved into a new property which has a Virgin line in it from the last tenant, so requested a self-install pack for the 1 Gig Fibre broadband only package, for delivery yesterday on the 5th.

I've not received my proper contract nor any information about the delivery, so I'm not sure what's going on. I ideally need my internet set up ASAP for work... 

Does anyone know how long it might be until I get the rest of the details or have my pack delivered?

Hi @anxietycrossing 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


Nikitafraser
Joining in

Me too.

My choosen delivery date was 14/2/22. It was a self Installed broadband i ordered as previous owners already had virgin .

Nikitafraser
Joining in

2023 not 2022