Forum Discussion

magpie1983's avatar
magpie1983
Joining in
3 years ago
Solved

No delivery date confirmation

I order virgin broadband a couple of weeks ago, the email said you’d be in touch confirming the engineers install date.   My selected date is the 26th August and I’ve heard nothing I’ve tried to ch...
  • VM-Jon's avatar
    VM-Jon
    3 years ago

    Hi magpie1983 

    Thank you for reaching out to us here, welcome to the community.

    Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

    Thank you

    Jon

VM-Jon's avatar
VM-Jon
Problem sorter
3 years ago

Hi magpie1983 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

  • amyjames1311's avatar
    amyjames1311
    Joining in
    3 years ago

    I have had exactly the same issue. No confirmation of delivery date, which i had selected to be today. I rely on wifi for my work, as do my other housemates so needed the delivery date to have been today, which is what was selected. Please help with this.

    • VM-Jon's avatar
      VM-Jon
      Problem sorter
      3 years ago

      Hi amyjames1311 

      Thank you for reaching out to us here, to the community.

      Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

      Thank you

      Jon

  • Bailey17's avatar
    Bailey17
    Joining in
    2 years ago

    I've had the same issue

    • VM-Jon's avatar
      VM-Jon
      Problem sorter
      2 years ago

      Hi Bailey17 

      I am happy to take a look at this for you also, I have sent you a private message if you could please respond when convenient. Thank you

      • sampapa's avatar
        sampapa
        Joining in
        2 years ago

        Hi Jon, 

         

        I am having this exact same problem. Made my order in early morning of the 7th September, delivery date was meant to be today. Have not received any confirmation email with an official contract, nor have I gotten an email to say my delivery date was confirmed.

         

        Is there some way that you could help me please?