No delivery date confirmation
Hi
I received a pre-contract email, and then a further email confirming order details and that I would receive a delivery date confirmation but I have not received this, chosen delivery date was 23/7/22
Help!
Forum Discussion
25 Replies
Hi Republicmade ,
Thank you for reaching out to us here, welcome to the community.
Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail.
please can I ask what your order was for ? Is this for a new connection or upgrade of current services ?
Thank you
Jon
Hi
Broadband only, self install pack.
Just moved into a property which previously had virgin.
Thanks
Hi Republicmade ,
Thank you, in order to look into this further for you I will need some personal information. I will send you a private message for this and take a look into it further for you.
thank you.
Jon
I fear I may be in a similar situation.
I have just moved into a new property which has a Virgin line in it from the last tenant, so requested a self-install pack for the 1 Gig Fibre broadband only package, for delivery yesterday on the 5th.
I've not received my proper contract nor any information about the delivery, so I'm not sure what's going on. I ideally need my internet set up ASAP for work...
Does anyone know how long it might be until I get the rest of the details or have my pack delivered?
Thank you for reaching out to us here, welcome to the community.
Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.
Thank you
Jon
Me too.
My choosen delivery date was 14/2/22. It was a self Installed broadband i ordered as previous owners already had virgin .
2023 not 2022
Hi Nikitafraser
Thank you for reaching out to us here, welcome to the community.
Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.
Thank you
Jon
- Robert_P
Forum Team
I can see my Colleague John, has reached out to you, please keep an eye our for their Private Message in the top right when signed into the forums 🙂
Rob
Hi Alexxxlz
Thank you for reaching out to us here, welcome to the community.
Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.
Thank you
Jon
I am having the exact proplem was due due self install kit today 14.6.23 also no confirmation email or contract sent out
Hi Adam81
Thank you for reaching out to us here, to the community. Please accept our apologies for the difficulties you are having too.
I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.
Thank you
Jon
Hi I have had the same issue with a box due to be delivered 14.06 but never received a confirmed date, please can someone help. Thank you
- Ashleigh_C
Hi there Jamesapevans
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced issues with your delivery as well, I'd be more than happy to take a look into this with you via a PM.
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
Hi, I have the same issue, email said it was due to be delivered today (02/09/2023) but have received no confirmation of the delivery date and nothing has turned up.
Please can someone help, thank you!
Hi MarkusB93
Thank you for reaching out to us here, welcome to the community.
I am sorry to hear that you haven’t received your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.
Thank you
Jon
Hello,
I have the same issue here, today is supposed to be the delivery date but no updates received.
Can someone help please?
Thanks,
Tevfik
Hi tzaferozcan
Thank you for reaching out to us here, welcome to the community.
I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.
Thank you
Jon
Hiya,
I have the same issue.
Chosen date was 18/12/2023 but no correspondence so far
Some help please?
