No delivery date confirmation
Hi I received a pre-contract email, and then a further email confirming order details and that I would receive a delivery date confirmation but I have not received this, chosen delivery date was 23...
Forum Discussion
Hi Republicmade ,
Thank you for reaching out to us here, welcome to the community.
Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail.
please can I ask what your order was for ? Is this for a new connection or upgrade of current services ?
Thank you
Jon
Hi
Broadband only, self install pack.
Just moved into a property which previously had virgin.
Thanks
Hi Republicmade ,
Thank you, in order to look into this further for you I will need some personal information. I will send you a private message for this and take a look into it further for you.
thank you.
Jon
I am also having this issue - delivery date selected as yesterday but no communication since initial purchase last week - self install bundle.
Hi Justafish87
Thank you for letting us know, in order to look into this further for you I will need a little more information, I will send you a private message for this and take a look into it further for you.
thank you.
Jon