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roodles's avatar
roodles
Dialled in
2 months ago
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Confirmation of end of service date?

I am due to be disconnected on 14th of April, and I think I have just received my final bill but it is not very clear... I was expecting to see something on my final bill stating the disconnection date but it does not.

Is someone at VM able to look at my account please and confirm everything is correct?

Thank you!

  • Robert_P's avatar
    Robert_P
    2 months ago

    That's correct, the final bill is produced after the disconnection completes and takes into account any payments made for services after the disconnection date.

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    2 months ago

    Hi roodles, thank you for your post.

    A final bill is produced after a disconnection has gone through.

    Is the latest bill you've received in line with your normal schedule? If so, there won't necessarily be any reference to a scheduled disconnection on there. 

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • roodles's avatar
      roodles
      Dialled in
      2 months ago

      Thanks Daniel, 

      Yes it is the same amount as the previous bills. Will the final bill come after the disconnection date?

      I just wanted to double check it's all correct, so I don't end up paying for two separate services!

      Cheers

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        2 months ago

        That's correct, the final bill is produced after the disconnection completes and takes into account any payments made for services after the disconnection date.