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No account number

Joining in

Hi all I signed up last week as I am moving into my new home I have recieved contract emails etc and order summary but no account number .

so can not sign into my account etc to see what’s going on 


Forum Team
Forum Team

Hi @Ron2021 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you


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Forum Team
Forum Team

Hi there @Ron2021 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

We are so sorry that you have not yet had an account number, this should be listed on the right hand side of your contract, have you double checked this is not listed there? 

Yes it is not on there 

I can see  my colleague Jon has sent you a DM.

Have you seen this yet?

Matt - Forum Team

New around here?