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No Account Number

69ade
Joining in

Hi,

New customer here, have received the pre-contract email and the hub which is connected up and working fine. I’d like to connect up with the app but cannot sign-up as I have no account number; how/where can I find this?

3 REPLIES 3

Daniel_Et
Forum Team
Forum Team

Hi @69ade 👋 Thank you for your post and welcome to the Virgin Media Community 😀

Advice on where to find your account number and area reference can be found under the FAQs section of this article here

If you haven't received a welcome e-mail, please pop back to us and we can help you further.

Regards,
Daniel

Hi Daniel

I've not received a welcome email, just an order confirmation/order documents one which doesn't seem to have the account number.

Ade

Hi @69ade, thank you for your response.

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel