New contract offer not gone through

[mikeg2k]

I logged on my account online last month and saw a renewal offer that i thought was too good to be true. I accepted and got 2 emails which included a pre contract and a conformation with the order reference. However the new package and price hasn't been altered on my account? I have spoken to advisors via chat and whatsapp but they have all said the new contract price hasn't gone through and the best they can offer me is a new deal that is double the price im paying now? Anyone else had any issues with this sort of problem? thanks

[Ashleigh_C]

Hi there @mikeg2k 

Thank you so much for your post and welcome to the community forums, it's great to have you back. 

I am so sorry to hear that you have faced this issue with your recently agreed deal, I'd be happy to take a closer via a private message and see what we can arrange. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[mikeg2k]

Just to update Ashleigh_C has been very helpful in trying to resolve the problem and I'm looking forward to hopefully having it sorted today!

[Beth_G]

Thanks very much for your feedback mikeg2k. We're pleased to hear that Ash has been able to help - we've passed on your thanks to her 😊

[j1mgg1980]

@mikeg2k,

Sis you get this resolved, as I think I am in a very similar situation. Got the email, clicked renewal, got the new contract, then radio silence.

Agent I spoke to on the phone couldnt find anything about it.

[Ashleigh_C]

Hi there @j1mgg1980 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have also faced this issue with your new deal and thank you again for posting. I'd be happy to take a look into this with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.