New contract offer not gone through from 28th October. Had order and pre-contract emails but nothing else

[Pickers2]

Signed up on app on 28th, received order and pre-contract details that have heard nothing since. Was paying 93 new offer was for 7182 so really was no brainer. Please help

[Gareth_L]

Hello Pickers2.

Thanks for your first post and welcome to our community.
Sorry to hear about the delay with your new contract.

As a rule, we tend to not be able to deal with package changes on our community.
However as you've been waiting for quite a while, I'd like to investigate this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the top right of your screen that would be great. 
Gareth_L