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New contract deals- complaint

Aaliyahp1
Tuning in

Tuesday

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2 REPLIES 2

Aaliyahp1
Tuning in

Tuesday

I asked virgin media for a new deal, a few days ago I got offered the 264mb package for £23. I agreed but the lined cut off as their shifts finished. It took a few days to get back in touch and now they won’t offer me the same deal, instead would rather I leave to a new provider.

 

terrible customer service!

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Lee_R
Forum Team
Forum Team
In response to Aaliyahp1

Tuesday

Hi @Aaliyahp1 thanks for posting and welcome back to our community. 

Sorry to hear that you've not been able to get the deal you agreed to. And sorry for any inconvenience and how your experience has left to you feeling. So that we can take a look on your behalf, I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

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