New broadband contract not received.

[Jd92]

Hi.

I have been using virgin media broadband since the 30th of July 2024 and I still haven’t received my contract via letter or email. Because of this I can’t login to my account. I called customer service twice and they said a letter would be sent to my address both times and I still haven’t received anything. Can I please get help with this?  

[Ashleigh_C]

Hi there @Jd92 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you have faced this issue with your account. I'm going to pop you a private message so we can take a closer look into this together. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[Jd92]

Hi. I didn’t receive a message. Is it still possible to talk about the issue I am facing?