Good - i have been with Virgin a few years now, excellent service TV and Broad Band wise, yes iv had a few issues , but all sorted out so a happy customer in that regards.
Bad - my contract runs out in 3 months, i recently noticed a new button on my account with ref to renewing my contract for another 18 months so i thought id have a look. the offer was stay with us but your bill will be 40% more than your paying now. With 3 months to go until i am out of contract that was a no go, i will stay as i am thanks and closed the browser. This morning in my email i have a new contract starting as of last night with the said 40% increase. How is that possible? i do not know, but its not happening. Normally you have a page with a break down of your proposal and a "do you want to proceed" statement, something has clearly gone wrong. Obviously i need help.............
Ugly - Customer Services 150, I really do not want to call this number ever again. I have worked customer services in another business, i know the set up, a floor or more full of people, broken down into teams and supervisors and targets, lots of targets. the people tend to be excellent at not a very easy job. From my own experience with 150 if your after a new contract, upgrade or want to cancel, knock yourself out that is the number to call, anything else, your in trouble. Sorry for being blunt about this part of VCS but if you know you know!!
But all is not lost as i know there are other parts of CS that are brilliant and do sort things out, there are plenty of examples of that on this forum. with that in mind , can one of you guys help me out with this issue?
