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samchayward's avatar
samchayward
Tuning in
10 months ago
Solved

New Contract billing incorrect and increasing monthly

Hi, I took out a new contract on 29th July 2024 with a monthly cost of £69.87. However, when I received my first bill, it was for £113.50. I contacted the call center, and the representative acknowl...
  • Akua_A's avatar
    Akua_A
    10 months ago

    Hi Sam,

    Welcome back to our community forums and sorry to hear you have been having issues with your new contract. We can understand the frustration caused and we want to do our best to help. To best look into this, we have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

    Thanks,

Akua_A's avatar
Akua_A
Icon for Forum Team rankForum Team
10 months ago

Hi Sam,

Welcome back to our community forums and sorry to hear you have been having issues with your new contract. We can understand the frustration caused and we want to do our best to help. To best look into this, we have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

Thanks,

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    10 months ago

    No problem at all samchayward Please do not hesitate to contact us if you need any further help and we will be happy to assist 🙂