Contract incorrect
Hi I thought i was coming to the end of my contract and i had got an 18 month contract at my previous address. Notified of a move and it seems the 18 month contract started again but the service package stayed the same but it says I can’t exit the contract for another 7 months charging me double what I was paying. How can it be right that the contract re started but the deal didn’t?
Hi Josh111 👋
I'm sorry to hear about the confusion in regards to moving your services. You will have received a new contract because we allow our customers to amend their package, or remain at the same price when moving home. It is also updated to reflect your new address with us as we will cancel the services associated with your old one.
In addition, you are also assigned a new account number as it will contain all of the information we need to get the service setup at your new address. Rest assured, your contract and pricing will be manually amended by our Home Movers Team to the original price and end date, if there have been any changes whilst getting you set up at your new address.
You'll receive a revised contract showing the correct information within 14 days of your move. If you don't receive this after this time or, you still notice a longer contract term or a different price, let us know and we can assist in amending things for you here.
Thanks,
