New Contract applied when moving home

[Bmoore09]

Hi there,

I have recently moved apartment and I have been put onto a new contract instead of having my old one move across with me. 

Nothing about my contract was changed so I am unsure why i have been subjected to a new 18 month contract length and am being billed at a much higher rate as the discount that was on my correct contract was not moved with me. 

I have tried to call the home move team to have this fixed but nothing has been done despite them saying they will revert it back to the previous correct contract price and length

Thanks

[Carley_S · Accepted solution]

Hi @Bmoore09 

Welcome to the community forums 

Sorry to hear that the moving process has not been fully completed and transferred over for you. 
We can certainly take a look at our side to see what has happened and what we can do to assist further to get this resolve for you. 

Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down. 
 

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Since they have applied a new contract, you are entitled to cancel it and leave without penalty within 14 days. If they don't sort this quickly, in writing, you might have to cancel in order to bring them to their senses.

Beware of delaying tactics that drag you over the 14 days.

[Carley_S]

Thank you for joining me on private message @Bmoore09 

Glad we were able to get this fully resolved for you today. 

If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).