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Bmoore09's avatar
Bmoore09
Joining in
2 years ago
Solved

New Contract applied when moving home

Hi there, I have recently moved apartment and I have been put onto a new contract instead of having my old one move across with me.  Nothing about my contract was changed so I am unsure why i have ...
contract
  • Carley_S's avatar
    Carley_S
    2 years ago

    Hi Bmoore09 

    Welcome to the community forums 

    Sorry to hear that the moving process has not been fully completed and transferred over for you. 
    We can certainly take a look at our side to see what has happened and what we can do to assist further to get this resolve for you. 

    Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down. 
     

Carley_S's avatar
Carley_S
Icon for Forum Team rankForum Team
2 years ago

Hi Bmoore09 

Welcome to the community forums 

Sorry to hear that the moving process has not been fully completed and transferred over for you. 
We can certainly take a look at our side to see what has happened and what we can do to assist further to get this resolve for you. 

Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.