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Network Diversions C3 Requets

Greg8510
Joining in

Hello

I have tried to submit C3 requests through email to divworks@virginmedia.co.uk and DiversionarySupportTeam@virginmediao2.co.uk  and your online portal without success as keep getting information that delivery has been rejected. Would you please contact me so I can provide contact details.

Thanks Greg

5 REPLIES 5

Greg8510
Joining in

Hello Gareth,

I have tried to submit C3 requests through email to divworks@virginmedia.co.uk and DiversionarySupportTeam@virginmediao2.co.uk  and your online portal without success as keep getting information that delivery has been rejected. Would you please contact me so I can provide contact details.

 

Thanks Greg

newapollo
Very Insightful Person
Very Insightful Person

Hi Greg

Have you tried the pre-installation and delivery team on 0800 052 1734 ?

There's also virginmedia.construction@virginmedia.co.uk who may be able to help

Dave
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David_Bn
Forum Team
Forum Team

Hi @Greg8510, can you please confirm if you've been able to follow the advice of @newapollo to see if any progress can be made?

Thanks

David_Bn

Hello David, 

I have tried calling the above number, your customer team is not able to help. I have sent email to the above email address, received automated response, as per below, contacted the number on the email and the same story no luck so far. Is there someone from the diversion team that can contact me directly please.

"Hi, Thanks for contacting Virgin Media's Construction Department

Great News!!

We have now been able to re-open our phone lines so please give us a call on 0333 000 5925 Option 2 and we will be able to answer your call

Our phone line will then be open from 8:00am to 4:00pm Monday to Friday

Sadly this does mean that you wont get a reply to this email

Kind RegardsThe Construction Team | Network Expansion"

 

Thanks 

Greg

Hi @Greg8510, thank you for your response.

In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel