Network Diversions
I'm currently working on a construction project that requires network diversions. How do i go about this? the phone lines send me through to sales. Any help would be much appreciated.
Forum Discussion
25 Replies
- Gareth_L
Forum Team
Hello tobytrotter.
Thanks for your post and welcome to our community.
We do have an email address for enquiries like yours, However it is for internal use only.
What I can do is send you a private message asking for some details.
I can then email our Diversion works team to get back in touch with you.
If you can check the Logo top right of your screen that would be great.
Regards
Gareth_L
Hi Gareth_L,
I am also working on a scheme which requires construction works around a Virgin Media asset and potential temporary diverison. Could you please share a contact for your Diversion Works team?
Regards,
Phillip
- Daniel_Et
Hi phillips2 👋 Thank you for your post and welcome to the Virgin Media Community 😀
In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
Hi Gareth,
I am working on a project which requires the lowering of ducting in a footpath please.
- Kath_P
Hi ALFIEAPPLETON,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We can certainly pass on your information regarding the works, your plans and details over to our Diversion Works team. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,
- Gareth_L
Thanks for those details tobytrotter.
I have sent the details over now for you.
Can you please let me know if you don't hear anything back over the next few days.
Gareth_L
Hi Gareth_L, and Daniel_Et,
I'm currently also working on a scheme with construction works around a Virgin Media asset which requires a diversion. I have tried to submit an 'Altering our network enquiry form' however, the website does not allow me to submit the form.
Could you please share a contact for your Diversion Works team so I can discuss this further with them?
Thanks in advance.
- Ashleigh_C
Hi there HM_2024
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I have taken a look and we do have a handbook online that has a lot of information regarding new builds and construction, it is a little long but on the last page you can view a contract number and email for contract. You can view this here.
Good afternoon,
I have an existing diversion quote that has expired. Please can I get it refreshed as a matter of urgency. None of the phone numbers or emails work.
- Daniel_Et
Hi AECOMJoe 👋 Thank you for your post and welcome to the Virgin Media Community 😀
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
Hi,
I am currently working on a redevelopment scheme and need to obtain a C3 quote from the diversions team. Can you please share an email address for me to send NRSWA/C3.1 letter?
Thanks,
Marianna
- Ashleigh_C
Hi there Marianna1
Thank you so much for your post and welcome to the community forums its great to have you here.
I would be more than happy to take a look into this with you via a private message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
Hi,
I am also trying to request a c3 budget estimate and the online form is bouncing back.
Please could I be provided with an email address to sent the request to.
Thanks,
Molly- Paul_DN
Hi Molly030223,
Thank you for reaching out to us in our community and welcome, we are sorry to see the form isn't working, you can email the team on DiversionarySupportTeam@virginmediao2.co.uk, you can also read up and find out more with the next steps here.
Regards
Paul.
I requested a service diversion in May 2023, almost a year ago, and it is still outstanding with no completion date in sight. How do I escalate to someone who will help?
I don't have an account so I cant register a complaint online.
Hi,
I am currently working on a project which may need diversion of your services. Could you please send me the email of the team i can get incontact with as it isnt on the website.
Thank you
- Daniel_Et
Hi OllieMurphy 👋 Thank you for your post and welcome to the Virgin Media Community 😀
In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
Hi,
I'm working on a Project in Athy, Kildare. This project involves a public realm scheme located in the town centre, in front of the Shackleton Museum. As part of this project, we are moving overhead cables underground. There is a cable running along the Leinster road from one building to another. We would be keen to remove the cable if it is abandoned and no longer in use. I can share further details.
Could you please direct me to right person or share email address so that the asset team can verify the operational status of the cable?
Thank you.
bharat1802 wrote: I'm working on a Project in Athy, Kildare. <snip>
I think you'll need VM Ireland as this forum is for VM UK residential customers (a different company).
Hi, I'm also trying to get in touch regarding network alterations and trying to submit a C3 application. Please can you guide me to the correct department?
What response did you get from the contact routes mentioned earlier on in the topic?
Network Diversions | Virgin Media Community - 5451161
I have just filled out the form now, and have had a confirmation email.
What response did you get from the contact routes mentioned earlier on in the topic?
Network Diversions | Virgin Media Community - 5451161
