Netflix

[Stav1967]

I have just renewed my package with Virgin who stated Choose this deal and keep your current Virgin Media plan without losing anything. I just received an email saying my Netflix standard is changing to Netflix standard with ads. Why has this happened 

[David_Bn · Accepted solution]

Thanks for reaching out to us @Stav1967, and a very warm welcome to you!

Sorry to hear of the issue with the Netflix services being downgraded from Netflix Standard to Standard with Ads.

We would need to advise that we can no longer issue anything beyond the lowest tier of Netflix's service inclusive of a Virgin Media package.

However, I'd be willing to look into this for you, to ensure that any offer to honour a renewal without a downgrading of this service is fulfilled.

Thanks,

David_Bn

[Stav1967]

Hi David

if you could look into this it would be much appreciated 

thanks

Stav1967

[David_Bn]

Hi @Stav1967, can you please confirm if you've been in receipt of my private message? 

This should be available via the envelope in the top right hand corner of your screen.

Thanks

David_Bn