Netflix not working since moving house

[Smith361]

We moved house in August 2024 and had all our virgin moved over with alot of issue most have been resolved, but we have lost access to our netflix account. We have phone multiple times about this and have had 6 or 7 requests sent and told we will get an activation code in 5 days, but 13 weeks later we still have no netflix and virgin keep sending us to different departments and fobbing us off. 

It's clearly an issue as multiple people have posted about it, how do I get this sorted!!!! 

[Kath_P]

Hi Smith361, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've had some issues with receiving your new activation email for Netflix since moving. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

I've sent you a direct message to allow us to do this with you in a private space. If you're using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you're on a mobile/tablet device then instead, click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,