Netflix included in my Mega TV Package

[Grizlee]

In August 2024 I signed up to an 18-month Broadband and Mega TV package which included a "Netflix standard" subscription (I have proof in a contractual pdf).

Since going live in September and 3 sets of bills later, I am being charged for my "Netflix subscription. I have contacted the salesmen who sold me the package (he would look in to it!), numerous phone calls to customer service who send me round in loops until recommending I look on the website then would hang-up. I made an official complaint, they had sympathy for me but could not find any reference regarding "Netflix".

I am running out of ideas apart making a official complaint to the ombudsmen.

[jpeg1 · Accepted solution]

Reply to the complaint saying you are not satisfied. If you don't get a satisfactory resolution withini eight weeks of your original complaint you can take it to the Ombudsman.

And when it is resolved, make sure you get Netflix Standard and not Netflix Standard with ads

[Kath_P]

Hi Grizlee, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with getting your Netflix issue sorted. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

I've sent you a direct message to allow us to do this with you in a private space. If you're using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you're on a mobile/tablet device then instead, click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,