4 weeks ago
My brother can’t stream to his chromecast anymore he lives at a different house. This used to work fine when on Netflix billing. And I can’t see an option to add him as an extra person.
4 weeks ago
Hi bronwod2
Sorry that isn't available through VM or any other ISP that includes netflix as part of their service bundle.
See /virgin-media-billing-with-netflix
Can I add an Extra Member to my Netflix account that is paid for through Virgin Media or part of my package?
Extra Members cannot be added to Netflix accounts billed through Virgin Media. Please visit the Netflix Help Center for more information.
Also see the extract below from /cordbusters/netflix-password-sharing-crackdown-sky/
Sky / BT / Virgin Media Netflix Subscriber? Forget About Paid Sharing
The situation for Sky subscribers (and other pay-TV companies) is even more complex than for direct Netflix users.
The ‘Extra Members’ scheme, the part that allows partial account sharing at a reduced fee, is not available for those who access Netflix through Sky, so you’re essentially locked out from adding extra members.
Sky’s guidance states, “As your Netflix account is linked to your Sky bill, you won’t be able to share it with a different household by adding extra members. This option is currently only available through Netflix directly.”
But, as the recent notifications from Netflix to Sky users demonstrate – this doesn’t mean you won’t get the account ban enforcement hammer from Netflix – it just means you won’t have a “cheaper” way to solve the issue.
Furthermore, subscribers wishing to transfer a Netflix profile to a new account will face limitations if their subscription is paid through Sky or linked to a Sky package.
Using Someone Else’s Netflix on Sky
If you’re still using a Netflix account linked to someone else on your Sky account, the account owner will need to contact Netflix to delink their account from your Sky bill.
Afterwards, you can create and subscribe to your own Netflix account, though this means paying the full subscription price.
Extra Members and Activating Netflix on Sky
If you’re paying for Extra Members (through a standalone Netflix subscription) and then decide to activate Netflix with your Sky package, be aware that upon activation, all Extra Members will be removed.
These members will receive notifications from Netflix to transfer their profiles to new, separately billed Netflix accounts.
What About Other Pay-TV Services?
For BT TV, TalkTalk, and Virgin Media customers, the situation mirrors that of Sky
4 weeks ago
Thanks for reaching out to us on our Community Forums @bronwod2, and a very warm welcome to you!
Sorry to hear of the issue experienced with the Netflix account, can you please confirm if you've attempted to log into your Netflix account on their platform to add your Brother as an extra person?
Thanks,
David_Bn