Forum Discussion

bighs's avatar
bighs
Joining in
3 years ago

Netflix hacked

My netflix is now showing all my profiles as locked and requires a pin code also these profiles have Spanish names against them. I have called Netflix who confim the account was compromised and my e...
Steven_L's avatar
Steven_L
Icon for Forum Team rankForum Team
3 years ago

Hi bighs,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your Netflix package at the moment. Virgin Media wouldn't be able to close your Netflix account, that would need to be done by Netflix themselves as we aren't able to close Netflix accounts. The email that has been hacked, is that a Virgin Media email address? 

Kind Regards,

Steven_L

  • JerryMouse's avatar
    JerryMouse
    Tuning in
    3 years ago

    Hi Stephen_L

    Sorry that's not strictly true. VM can request Netflix to cancel an account.

    I was suffered a hack the same as bighs. I contacted VM and they told me to contact Netflix, I did, Netflix couldn't do anything, and told me it was a VM issue - so I was stuck in a circle.

    So, to stop it, VM cancelled the payment from my account to Netflix. Then a VM representative sent a form to Netflix to tell them what happened and to close the hacked account, which they did.

    I now have a new Netflix account, supplied by VM, under my new email address.

    Thanks, Jerry

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      3 years ago

      This may have been different circumstances, as bighs has advised, it was Netflix agent that resolved this for him but we appreciate you posting your experience.

       

      Rob

      • JerryMouse's avatar
        JerryMouse
        Tuning in
        3 years ago

        Hi Rob

        Sorry, but no, it was the very same circumstances. I had exactly the same issue bighs had, my VM email was hacked, and my Netflix was taken over by a Spanish account, and all profiles pin blocked. I was told by certain VM reps that they can't close a Netflix account, when in fact you can send a request form in to close it, which happened in my instance. I know Netflix solved this issue, but VM can too when stuck by Netflix actions. Check my account, you'll see the same happened. So I don't understand when I read on this community replies from VM saying only Netflix can solve the issue.

        Also, shouldn't VM be doing something about all these hacked accounts? Seems like a data breach has happened. I for one only used the password I had for my VM email, nothing else, and somehow someone got it, as they did with MANY others.

        Jerry