on 16-04-2024 17:50
Hi,
I recontracted last week and have a package with Netflix included.
I haven't received a netflix activation email.
Is there another way of setting netflix up it so I am not billed for it?
Thanks!
on 17-04-2024 08:20
Hi snowmen,
Thank you for your post. I'm very sorry you haven't had the email yet.
With regards to activating the Netflix service. Have you been able to try via your online account?
^Martin
on 17-04-2024 09:08
Hi Martin,
Thanks for the reply.
How do I do this?
When I sign in to My Virgin Media none of the broadband, tv and phone have ticks beside them on the home page so not sure what to try.
The recontract was last Friday and i received the precontract agreement on the same day.
I was on the ultimate volt package prior to the recontract but didn't activate Netflix included in that if that is important?
Thanks.
on 17-04-2024 11:56
There should be a Netflix tab to which it will have a button to press to activate. Is there anything there like that?
^Martin
on 17-04-2024 13:19
Hi Martin,
No there is nothing I'm afraid.
The home screen has the broadband, tv and phone greyed out with "add +"
Does it take a while for the new contract to show on my virgin media?
on 17-04-2024 15:40
Thank you for that. I am happy to take a look into this.
I will private message you now to confirm your details.
^Martin